This applies to the apps GuardiaCRM (agent, com.guardiacrm.agent) and My Insurance — by GuardiaCRM (client, com.guardiacrm.client).
Send a request from your account email address to info@guardiacrm.eu with the subject “Account deletion request”. We reply and complete the deletion within 30 days.
Agent account: the account and all of its data are permanently deleted — clients, policies, payments, commissions, documents and files, messages, appointments, notes and settings.
Client account: the access account is deleted and all access to the app stops. Your insurance details remain in the records of your insurance agent, who is the data controller for them and is required to keep them under insurance legislation. To have those deleted, please contact your agent directly.
We keep no copies after deletion, except where the law requires: subscription invoices and accounting records are kept for 7 years under Cyprus tax legislation. These do not include your clients' data.
System backups are rotated and deleted within 30 days.
Deleting your account does not automatically cancel your subscription. Cancel it in Google Play → Subscriptions (or App Store → Subscriptions) before deleting.
Questions: info@guardiacrm.eu